Client Services

Westlake Realty Group offers a wide range of professional services—many of which are delivered through a secure, customizable web portal accessible to property owners and managers. Our services are designed to preserve the value of real assets, maximize profitability, and offer complete visibility into management operations. They include:

• Operations
• Tenant relations and retention
• Rent collection
• Accounting and financial reporting
• Administrative management and reporting
• Building service management
• Capital and operating budgeting
• Compliance reporting
• Preventive maintenance

Commercial Management Services
Residential Management Services


Commercial Management Services
Westlake Realty Group offers a complete menu of services to commercial property owners including:

Operations – The following services address maintenance of physical assets:

• Timely response to tenant service calls
• Routine, preventive maintenance performed by uniformed personnel
• Regular property inspections
• Monitoring vendor performance quality
• Bid solicitation and management of contracts for cleaning, sweeping, landscaping, security, window washing, and trash removal
• Communication of all significant issues to property owners

Administration – The following services address all aspects of administrative management:

• Providing monthly Accounts Receivable reports and managing collection efforts
• Arranging for tenant signage and enforcing standard criteria
• Managing mechanic’s lien issues
• Coordinating insurance placement as requested
• Working with owners to approve workouts and handle lease-related litigation

Accounting and Reporting – The following services address the financial activities related to effective commercial property management:

• Common Area Maintenance (CAM) or operations expense
• Developing an annual operating budget and monitoring variances
• Providing comprehensive monthly financial reports to property owners
• Calculating and invoicing operating expense recoveries
• Generating and processing monthly rent invoices
• Reconciling bank statements

Tenant Relations – The following services address developing good working relationships with a building’s tenants:

• Arranging tenant appreciation events
• Conducting annual tenant surveys and compiling the results for owners and managers
• Developing property image enhancement ideas designed to increase occupancy

Residential Management Services
Westlake Realty Group offers a complete menu of services to owners of multi-family multifamily properties, whether apartment or senior communities. These services encompass all aspects of multi-family multifamily property management:

Operations – The following services address maintenance of physical assets:

• Timely collection and deposit of rent
• Timely response to tenant service calls
• Compliance with all federal, state, and local laws pertaining to Fair Housing and tenant certification
• Timely rehabilitation of all vacant units
• Routine, preventive maintenance by uniformed personnel
• Regular property inspections
• Monitoring vendor performance quality
• Bid solicitation and management of contracts for cleaning, turnover, repairs/replacement, security, window washing, and trash removal
• Communication of all significant issues to property owners

Accounting and Reporting – The following services address all the financial activities related to effective residential property management:

• Developing annual operating budgets and monitoring variances
• Providing comprehensive monthly financial reports to property owners
• Calculating and invoicing operating expense recoveries
• Generating and processing monthly rent invoices
• Reconciling bank statements

Tenant Relations – These services address the development of good tenant relationships:

• Arranging tenant appreciation events
• Conducting annual tenant surveys and compiling the results for owners and managers
• Developing property image enhancement ideas designed to increase occupancy
• Hiring a Tenant Service Coordinator to administer and expand tenant services, budget permitting

Senior Housing Services – The following services address the activities required to effectively operate a senior housing community:

• Activities
• Building maintenance
• Food services
• Marketing and sales
• Management and staff operations
• Security

Subsidized Housing – These services address the activities required to effectively operate a low income housing community:

• Compliance with project based subsidies
• Tax credit
• Housing vouchers