 About
Westlake Realty Group
Westlake Realty Group manages a 2.5 million square foot portfolio
of properties in the western United States. We put more than 30
years of experience and management expertise at the service of
our clients—increasing their ROI from multifamily communities,
office buildings, and shopping centers while building the value
of their assets. We "pay our way" through higher revenues and
reduced operating costs—thereby positively impacting property
owners' bottom lines.
Westlake Realty Group, Inc. was born of the vision that employee
ownership and control of property management services was the
right direction for the company. In 2003, the original owners
of Westlake Realty Group turned stewardship of the company over
to employees—giving them the opportunity to innovate and share
in the growth of the business. Powered by this core incentive,
Westlake Realty Group has rapidly transformed itself into one
of the most progressive and dynamic property management operations
in the industry.
Westlake distinguishes itself from others in the industry by combining
management expertise with cost-effective, state-of-the-art technology.
We believe wireless communication, PC, and network technology
increase efficiency and productivity, because they allow us to
conduct business without boundaries. Following are a few examples
of how technology has enhanced our performance:
- Imaging technology – Through its secure network
server, Westlake has eliminated the possibility of losing or
misplacing files and can track who has viewed and changed documents.
Our invoice approval process, for example, is a practical application
of image technology. We scan invoices and route them electronically
to all managers. Each approval must be electronically recorded
before a check is issued.
No longer do we need to search physical files to comply with
requests for documents. With document images integrated into
the payment process, we can generate copies of invoices simultaneously
while processing common area maintenance (CAM) and other pass-thru
charges.
- GPS (Global Positioning Satellite System) –
Because our people are our most critical resource, we increase
their productivity by equipping them with GPS phones. These
phones are linked to Internet-based software that "knows" where
they are during the work day. Ask yourself: "Does our current
property manager know where a maintenance staff member is at
11 a.m. on Thursday?" Westlake does and documents this information
electronically against a work order assignment.
- Electronic Banking – Westlake leads the industry
in adopting new banking processes. Our tenants have the option
of making lease payments through an automated clearing house
(ACH). In mid-2006, we implemented "desktop" banking, which
allows our property managers to deposit checks after normal
banking hours and without leaving their offices. In addition,
this banking innovation reduces float and provides faster access
to funds that have cleared.
- Online Work Order System – Westlake's Commercial
Properties Division uses an efficient, Web-based process that
allows tenants to quickly and easily track the progress of work
orders.
Westlake is committed to continuously improving our services. We
believe that through innovative uses of technology we can reduce
our administrative burden, effectively control our operating costs,
and—most important—increase owner profits. |